Terms & Conditions

All orders can be placed in one of our showrooms or by telephone. When placing an order for products it is important to have all the correct information/measurements. All orders are subject to availability. Whilst we stock a large range of over 2000 products and growing on our website, it is impractical for us to hold all items in stock at our showrooms, and as such we may need to order the relevant item in for you. If you have seen an item on our site and you order through our showrooms, please bear in mind we will have to order this in as a specialist item, and you will be required to pay for the item in advance.

Availability

If any item you have chosen is unavailable, we aim to contact by phone within 5 working days.

Method of Payment

We accept ALL MAJOR CREDIT AND DEBIT CARDS. It is imperative that you provide the cardholder's name as it is shown on the card and the address exactly as it appears on the card statement. Payment can also be made by cheque for telephone orders. Items will only be dispatched once the cheque has been received. Please have your method of payment details on hand when ordering.

Delivery Charge

There may be a delivery charge for some of our items please contact us on 01925 240064 or 0151 709 0121 to discuss what this may be.

Warranty Information

All the items have a manufacturer's warranty which is passed directly to the customer. We have no control over the terms of the warranty. If your product is faulty on delivery we will refund or exchange the purchase, subject to our returns policy. All products have a minimum 12 months warranty.

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance your complaint may be emailed to customerservices@disabilitytradingcompany.co.uk or mailed to the Customer Service Department, Disability Trading Company, Centre for Independent Living Beaufort Street, Warrington, WA5 1BA. We aim to acknowledge any complaint within 5 days, and to conclude our investigations as soon as possible thereafter.

Data Protection and Privacy

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. We will not disclose or divulge this information to others.